Privacy Policy

This Privacy Policy describes how AI for Humanity Private Limited (“Company”, “we”, “us”, or “our”) collects, uses, and shares information in connection with Maya, our websites, and related services (collectively, the “Services”).

1. Who we are

Maya is operated by AI for Humanity Private Limited. For privacy questions, contact us at hello@ciaomaya.com.

2. Information we collect

Depending on how you use the Services, we may collect:

• Account and contact information — such as name, email address, and phone number.
• Usage data — interactions with Maya, device type, app version, and approximate location if you allow it.
• Content you provide — messages, preferences, and requests you send to Maya.
• Technical data — IP address, browser type, crash logs, and diagnostics.
• Payment or order details — when you approve purchases or bookings through connected services (processed by those providers where applicable).

3. How we use information

We use information to:

• Provide, operate, and improve Maya and the Services
• Process your requests and facilitate approvals, bookings, and purchases
• Communicate with you about updates, security, and support
• Maintain safety, prevent fraud and abuse, and comply with law
• Analyze performance and develop new features

4. Sharing of information

We may share information with:

• Service providers who help us host, analyze, communicate, or secure the Services
• Integration partners you ask Maya to interact with (for example rides or shopping), as needed to complete your request
• Authorities when required by law or to protect rights and safety
• Successors in connection with a merger, acquisition, or asset sale

We do not sell your personal information.

5. Data retention

We retain information only as long as needed for the purposes described above, unless a longer period is required by law. You may request deletion of your account data subject to legal and operational limits.

6. Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure.

7. Your choices

You may access, update, or delete certain information by contacting hello@ciaomaya.com. You can also control device permissions (location, notifications) in your device settings.

8. Children

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

9. International users

We are based in India. If you access the Services from another country, your information may be processed in India or other locations where we or our providers operate.

10. Changes

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last updated” date. Continued use of the Services after changes means you accept the updated policy.

11. Contact

AI for Humanity Private Limited
Email: hello@ciaomaya.com